FLIGHTS AND VISAS

We have a number of airlines that come to Uganda daily and this has eased movement of people to and from Uganda. We have pointed out different airlines that Travel Gorge and Tours partners with to book and purchase tickets for our esteemed clients.

Kindly go through to ease your search of airlines coming to Uganda.

Country of Origin                                                                                        Airlines

  1. USA                                                                                          Ethiopian Airlines, Qatar Airlines
    2. UK                                                                                        Emirates Airlines, KLM
    3. Germany                                                                             Ethiopian Airlines, Qatar Airlines
    4. France                                                                                 Qatar airlines, Ethiopian Airlines, Brussels
    5. Japan                                                                                   Qatar Airlines, Emirates Airlines
    6. Austria                                                                                Qatar airlines, Brussels Airlines
    7. Switzerland                                                                         Qatar airlines, Brussels Airlines
    8.Sweden                                                                                 Ethiopian Airlines, Qatar Airlines
    9. Canada                                                                                 Ethiopian Airlines, Qatar Airlines
    10. Australia                                                                            Emirates Airlines, Qatar Airlines, South African Airlines
    11. South Africa                                                                       Emirates Airlines, South African Airlines
    12. UAE                                                                                    Emirates Airlines, Kenya Airways, Fly Dubai, RwandaAir,                                                                             Ethiopian Airlines, Etihad Airlines

 

UGANDA E- VISA APPLICATION 

Visiting the Pearl of Africa for business or Pleasure has never been easier.

Home to the source of the world’s longest river (river Nile), the world’s remaining Mountain Gorillas, vast and diverse natural wild life reserves; Blessed with tropical, all year round summer weather, a diverse cultural heritage of over 50 local tribes, snow caped mountains, natural water rafting spots, vibrant night life. A wealth of unexploited natural resources and a young educated population.

Choose Uganda as your next holiday destination and experience true African hospitality.

Beginning 1st July 2016, you can obtain the 100 usd Ugandan Tourist Visa online from the privacy of your home wherever in the world with an online Application.

If Uganda is your first East African Destination and you want an East African Tourist Visa you can apply for it online with Ugandan Immigration.

Whereas the E-Visa system is online and you can apply, you can still get a Visa on arrival at the airport. If getting Visas on arrival is discontinued we will let you know through our newsletters or website.

How does the Uganda 100 usd online E-Visa work?

Go to https://visas.immigration.go.ug/

  • Apply online for your Ugandan E-Visa.
  • Apply for your East African Tourist Visa online if Uganda if is your first Country of Entry in East Africa. Visa will be good for Uganda – Rwanda and Kenya.

You will receive an email with a barcode upon successfully applying for your visa from Uganda Immigration. Print the Email and put it into your passport when traveling  for safe keeping.
Upon arriving in Entebbe International Airport hand the Immigration Official your passport and email with barcode.  They will scan the barcode and paste the visa sticker into your passport. Welcome to Uganda.

The new E-Visa should speed up the process of your processing time at Entebbe airport since you will not need the normal interview.  We hope that the new application E-Visa system will work out for Visitors and Uganda Immigration and those of us in the Tourism Industry.

We will notify you by either newsletter or website if the present on arrival Visa System is scrapped and replaced by the online E-Visa system.

 

TERMS AND CONDITIONS

Terms & Conditions

Please read the terms and conditions of Travel Gorge and Tours’. If you confirm a booking with us, we will assume that you have read, fully understood and therefore accept the terms and conditions below.

If you have any questions, please do not hesitate to contact us.

  1. BOOKINGS

A.1 Travel Gorge and Tours LTD. provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.

A.2 All information detailed in client itineraries is given to the best of Travel Gorge and Tours’ knowledge and based on the latest information available. Travel Gorge and Tours cannot be liable for modified information from third parties, nor for any obvious typing errors.

A.3 To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.

A.4 Before confirming a safari, the client must inform Travel Gorge and Tours of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Travel Gorge and Tours will meet the requests if possible.

A.5 All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Travel Gorge and Tours have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.

A.6 In the event that you wish to amend your reservation in any way, Travel Gorge and Tours will make the preferred adjustment where practicable and possible and confirm accordingly. Travel Gorge and Tours reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.

A.7     Travel Gorge and Tours reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.

  1. PRICES

B.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.

B.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.

B.3 Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.

B.4 Travel Gorge and Tours reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.

  1. EXECUTION OF THE TOUR

C.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.

C.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.

C.3 Accommodation is based on a twin or double bedded room, tent or banda, with private athroom where possible. Single rooms may be available with the payment of a supplement fee but availability cannot always be guaranteed.

C.4 Travel Gorge and Tours reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Travel Gorge and Tours may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).

C.5 The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.

C.6 Experienced English speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive Travel Gorge and Tours’ vehicles. The driver’s decision on all matters, such as the route taken, is final.

C.7 Travel Gorge and Tours reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.

C.8 Travel Gorge and Tours reserves the right to employ subcontractors to carry out all or part of

 

the services agreed to be supplied.

C.9 Travel Gorge and Tours reserves the right to refuse any person from participating or continuing any tour if, in Travel Gorge and Tours’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Travel Gorge and Tours shall not be liable for expenses incurred as a result of the termination.

  1. PAYMENT

D.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.

D.2 The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.

D.3 Bookings made within 42 days before arrival must be paid in full at the time of confirmation.

D.4 If payment is not received in accordance with the above, Travel Gorge and Tours has the right to cancel the booking.

D.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.

D.6 The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.

  1. CANCELLATIONS AND REFUNDS

E.1 All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Travel Gorge and Tours.

E.2 The following cancellation charges apply to the basic program rate:

60        –  days or more prior to arrival           10% charge
59        –  32 days prior to arrival                25% charge
31        –  8 days prior to arrival                  50% charge
7 – 3 days prior to arrival                    75% charge
48 hours or less prior to arrival       100% charge

Travel Gorge and Tours reserves the right to deduct all expenses incurred from money paid.

E.3 Gorilla permits and air tickets are 100% non-refundable.

E.4 No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

  1. COMPLAINTS

F.1 Travel Gorge and Tours shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

F.2 Complaints must be reported immediately to the Travel Gorge and Tours representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.

F.3 Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.

  1. LIABILITY

G.1 Travel Gorge and Tours will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Travel Gorge and Tours does not accept liability for errors or omissions of such suppliers.

G.2 Travel Gorge and Tours shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.

G.3 Whilst every care is taken, Travel Gorge and Tours cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

G.4 Travel Gorge and Tours cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.

G.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.

G.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.

G.7 Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Travel Gorge and Tours.

G.8 The respective laws of the country govern Travel Gorge and Tours’ liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.